Placing orders: Each item that is available for Quick Ship has been assigned a unique code beginning with HCQS- (codes indicated on Ordering Grid); this code MUST be noted on purchase orders to ensure Quick Ship processing. If this code is incorrect or otherwise omitted from the purchase order, the order might get processed within our standard production leadtime.
Payment: Payment is required to hold/claim Quick Ship items. Full payment is required at the time the order is placed. Shipping balance required to release furniture to selected shipper.
Leadtime: Production leadtime is indicted per item, F.O.B. Brooklyn, NY. For orders received by Hellman-Chang by 4:30pm Eastern time TUESDAY, leadtime will begin from the MONDAY prior. For orders received after 4:30pm Eastern time TUESDAY, leadtime will begin from the FOLLOWING MONDAY.
Shipment: Per Hellman-Chang’s standard shipping/logistics protocol, or will call.